The IT platform that helps your team
|
SHiS unifies ticketing, knowledge base, and client billing into one blazing-fast platform — trusted by IT teams and MSPs who refuse to compromise.
1,247
+12% this week
Team Activity
8
Online
94%
SLA
3
Urgent
SLA Compliance
94%
This month
24
118
3
94
Tickets / week
SLA by Priority
Trusted by forward-thinking IT teams
0+
IT teams worldwide
0.9%
Uptime SLA
0%
Faster resolution
0+
Tickets resolved daily
Your helpdesk,
supercharged by AI
SHiS intelligently categorizes, routes, and suggests solutions for every incoming ticket — so your technicians focus on solving, not sorting.
- Auto-categorize tickets by content & keywords
- Smart routing to the right technician
- AI-suggested KB articles at creation time
- Sentiment detection for escalation priority
Smart Categorization
Tickets tagged instantly
Intelligent Routing
Right tech, every time
Solution Suggestions
KB-powered answers
AI Summarization
Instant ticket digests
Everything your helpdesk needs.
Nothing it doesn't.
Full ticket lifecycle management from creation to invoice, with SLA enforcement baked in.
Ticket Lifecycle
Open → In Progress → Pending → Resolved. Every state tracked, every transition logged.
SLA Management
Define SLA tiers per priority. Automated breach detection and escalation alerts.
Smart Notifications
Email alerts on ticket creation, status change, comments, and SLA breaches.
Automation Rules
Auto-assign by category, escalate by priority, and close stale tickets automatically.
Email Integration
Create tickets via email. Replies thread back. Customers never leave their inbox.
Knowledge Base
Searchable, categorized articles. AI suggests relevant docs when a ticket is created.
Data-driven IT operations
Every KPI your leadership team wants to see, exportable in one click.
Avg Resolution Time
4.2h
-18% vs last month
CSAT Score
96%
+4% vs last month
SLA Compliance
94%
+2% vs last month
First Contact Res.
71%
+9% vs last month
Monthly Ticket Volume
Security built in,
not bolted on.
Every layer of SHiS is designed to protect your clients' data and satisfy enterprise security reviews.
End-to-End Encryption
TLS 1.3 in transit, AES-256 at rest. Data is never accessible without your keys.
Role-Based Access
Granular RBAC: Super Admin, Admin, Technician, Customer. Every action is authorized.
Full Audit Logs
Every ticket change, login, and admin action is logged, timestamped, and immutable.
Multi-Tenant Isolation
Complete data isolation per tenant. One client's data is never accessible to another.
DDoS Protection
Deployed on Cloudflare's global network with WAF, rate limiting, and DDoS mitigation.
Compliance Ready
SOC 2 Type II aligned architecture. Audit-ready reports available on Enterprise tier.
Works with your stack
SHiS connects to the tools your team already uses. More integrations added monthly.
Microsoft 365
Azure AD
Slack
Jira
Zapier
Webhook
Teams
PagerDuty
Twilio
SendGrid
Stripe
REST API
Real teams. Real results.
"SHiS cut our average ticket resolution time by 40%. The SLA automation alone has prevented three major client escalations. I can't imagine running our helpdesk without it."
Sarah Chen
IT Director · NovaTech
"We evaluated six ITSM platforms. SHiS was the only one that felt genuinely built for MSPs. Multi-tenant, billing integration, customer portal — it just works."
Marcus Rivera
MSP Owner · ClearPath IT
"The customer portal completely transformed how our clients interact with support. Ticket visibility, comment threads, KB access — they love it and our call volume dropped 35%."
Priya Nair
Head of Support · Veritas Corp
Simple, honest pricing
Start free. No credit card. Cancel anytime.
Starter
Perfect for small IT teams getting started.
Start Free Trial- 1 Technician
- Ticket Management
- Asset Inventory
- Knowledge Base
- Email Alerts
- Basic Dashboard
Professional
For growing MSPs that need full automation.
Start Free Trial- Up to 5 Technicians
- Everything in Starter
- Automation Rules
- Advanced Reports
- Session Time Tracking
- SLA Management
- Priority Support
Business
Multi-site operations with full API access.
Contact Sales- Up to 20 Technicians
- Everything in Professional
- Multi-Site Management
- API Access
- White Label Branding
- Remote Access (Beta)
- Microsoft 365 Integration
Enterprise
Dedicated infrastructure for large enterprises.
Book a Demo- Unlimited Technicians
- Dedicated Infrastructure
- Predictive Alerts
- Custom Integrations
- Dedicated Account Manager
- Premium SLA
Frequently asked questions
Everything you need to know before signing up.
Your IT team deserves
better tools.
Join 500+ teams using SHiS to deliver faster support, automate workflows, and get paid accurately — all from one platform.
14-day free trial · No setup fees · Cancel anytime